Chapter twenty-three
SHOPPING
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Chapter twenty-threeSHOPPING |
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Plan ahead
Where to shop in person?
Paying
Carrying shopping
Stopping to rest
Loos and getting caught short
Help from other people
Communicate your access needs
Shopmobility and special schemes
Armchair shopping
Your own home 'shopping centre'
Know your consumer rights
Listings of mail-order firms
Some charity catalogues
My favourite mail-order company
Miscellaneous mail-order companies
Fashion/clothes/footwear/jewellery catalogues
For children
Supermarket shopping online
Ready-made meals and food specials
How you manage your shopping depends on so many things — where you live, how near and accessible your shops are, whether or not you can drive, what help friends, relatives, or other people can give, what your finances are like. It depends too on what problems the arthritis lumbers you with at any particular time. Shopping around and impulse buying, once taken for granted, may have to give way to a carefully thought-out plan of campaign. This chapter looks at ideas from which to pick and choose to suit your needs.
Plan ahead
As always! Use the brain to ease the strain. Keep a spiral-bound notebook in the hall, in the kitchen, in your bag. Post-it notes, too. Jot down what you'll need as supplies run out. That way you'll avoid forgetting things and having to use your limited energy rations to go back for them.
Bulk buy if feasible and affordable, and if you can solve carrying and storage problems. Would one or more neighbours go halves with you on special bulk buy offers? Consider bulk buying small non-food items as well as large, for instance before the bad winter weather sets in, stock up on 'toiletries' — shampoo, soaps, face cream, toothpaste, sanitary tampons, etc, and 'stationery' — envelopes, paper, stamps, greetings cards, etc.
Stocking up on freezer food and other convenience foods helps cut down on shopping trips and ensures you've food in stock for any housebound periods. Some firms offer home delivery of ready-made meals (see 'Ready-made meals and food specials', later). Make use of any local delivery services, especially for heavy goods. Some supermarkets offer a home delivery service for food you've selected in person in store. Or try supermarket shopping online (see separate section, later).
Lots of shopping, and 'window shopping', can be done from your armchair, at home. More about that in a moment. For any unavoidable 'shopping around', make your phone and computer work for you. Find out about prices, store access, etc, before you leave the house. If you're phoning, time it for when you know the shop won't be too busy.
Where to shop in person?
Local shops may be nearer and more accessible, though sometimes more expensive. However, friendly staff who know your needs are a bonus, and some local shops do still make home deliveries. Town centre shops can pose problems with parking and walking. Getting a Blue Badge may help. If ramped pavement kerbs would be a help but aren't sited where you (and other people too) need them, write to the local council asking if they can do something and contact your local DIAL and Access Group too.
Some shops without public lifts have a staff or goods lift you can use on request, for instance in Boots, Marks & Spencer, and Littlewoods. Some shops perversely have only one escalator, going up. However, when I asked in one such shop if there was any way of coming down other than the steep stairs, they said 'yes'. — All I had to do was ask, and the escalator would be stopped, and put into reverse. Wonderful! So it's always worth asking.
Shopping centres and superstores, with everything under one roof, have certain advantages, though can sometimes prove too large if you have walking problems. Writing a list beforehand avoids wasting time and energy (and cuts down on impulse buying), especially if you can write the list in the order you're likely to come across the goods.
Superstores get horribly crowded, so avoid peak times if possible, especially Friday and Saturday. Phone to ask when the quiet times are. Using a shallow supermarket trolley instead of a deep one may ease some bending problems. If you shop alone and need help loading and unloading a trolley, or reaching up and down, phone in advance to see if an assistant could come round with you: at quiet times this can sometimes be arranged. When her local Gateway supermarket ran out of special trolleys for disabled people, one shopper with arthritis was given the services of a member of staff to go round with her to pick items from inaccessible shelves. The manager said the service was available to anyone who asked.
My little electric scooter is ideal for whizzing around superstores. However I still need someone with me to load and unload it from the car, it can't carry much, and I still need to overcome the reaching up and down from shelves problem… The great advantage is that I can see just what's available, instead of having to guess from my seat at home. An occasional refresher trip helps keep me up to date for when I'm writing the list for my gallant friend who normally does the shopping.
Paying
Avoid purses with a tight catch and press fastening. A child's long flexible pencil case was my solution, the sort that opens with a zip. Ask the cashier to count the change into your purse (while you watch carefully) rather than into your uncooperative hand. Or ask "Can I take the change from your hand, please?" Or use debit or credit cards.
Carrying shopping
Avoid carrying heavy bags or handbags: they'll strain and damage your joints. Use shoulder bags and shopping trolleys on wheels. Cycle shops sell good-sized shoulder bags. You can also get a 'hands free bag holder' — a wide adjustable strap which distributes the weight of heavy bags across back and shoulder (eg from Promedics).
Always keep with you a spare plastic bag or two 'just in case' — those with big handles so you can slip them over your forearm instead of having to grip them. Some shopping trolleys have built-in seats, so you can take a rest now and again. DLF's factsheet Choosing walking equipment includes household and shopping trolleys, walking trolleys with seat attached, tripods, etc, and the Youreable shop stocks a variety of trolleys. One sturdy brand is Sholleys. Some trolleys have two wheels, others four, and some are foldable, some not. Some are better pushed, some better pulled. Handle designs vary a lot, so look at different types before buying. If necessary enlarge the handle to improve your grip.
Stopping to rest
Try a shopping trolley with a seat, or a folding stool/stick seat. The Youreable shop stocks a variety of folding seats and stools. Try asking for a seat if you need one. A while ago Age Concern launched the 'We Care with a Chair' campaign, to encourage shopkeepers to provide a chair for elderly or disabled people and display a sticker showing a shopkeeper offering a chair.
Loos and getting caught short
Needing a loo can be a nightmare when you can move only slowly and with difficulty. Watch what you drink before going out. Avoid drinks like coffee or tea or cola drinks which are 'diuretics'. By definition they make you want to pass urine more frequently!
Most superstores now have loos. Larger chain stores like Marks & Spencer will let disabled people use a staff loo on request. If you look fairly healthy (as many of us deceptively do) you might need to explain briefly "Could I possibly use the staff loo/toilet? I've got rheumatoid arthritis and have problems walking far…" If you're shy about asking see if your doctor would write a short note for you to produce when needed. Or you can get a free 'toilet urgency' card from the Continence Foundation (see 'first line information' on their website), or from Incontact.
Public loos aren't always accessible. The National Key Scheme (NKS) for toilets for disabled people provides you with a key to unlock around 7000 'disabled' loos in the UK. Ask your local social services for a key (there may be a small charge), or apply to RADAR (small cost), who also publish a national list of these special loos, handy if you're going on a long journey.
For some people getting caught short becomes such a problem it stops them going out. Why not think about wearing a discreet yet efficient incontinence garment or using a discreet urinal (eg in the car)? Have a look at what's available in commercial catalogues listed in chapter 20, and see my note there about portable urine bottles for men and women (in the Chester-care/Homecraft-Rolyan catalogue). Look too at the DLF's factsheet Clothing for continence and incontinence, which has lots of useful tips, even if your problem seems fairly minor. Also useful information on the websites or by post from the Continence Foundation and Incontact.
Help from other people
Many of us have to rely on friends and relatives to shop for us. My wonderful friend loathes shopping, but armed with my list, whizzes round the local supermarket for me every fortnight or so. I manage on my own to get to a smaller local shop now and again.
Some friends really enjoy the chance to help, and the chance to spend someone else's money for them! Those of us who go out to work may find workmates willing to pick up odds and ends in the lunch-hour. One regular visitor to the local fruit and veg market knows I'll go halves with her on any particularly good special offer she comes across. Train your friends (subtly) to let you know which shops they're off to so you can place an order. Keep it within reason though — don't go asking them to take a parcel to the post office for you when they're doing their darndest to avoid wasting precious lunchtime minutes on post office queues.
Ask people to tell you about special offers they come across, and to bring back any free leaflets. To help when you're compiling a shopping list keep yourself informed of what's in season, and therefore cheaper. Some local free papers have a weekly good buys column, and many cook books contain 'what's in season when' guides.
Some local social services Home Care schemes will do some shopping for you if you're badly disabled and there's no one else to help. Or someone from a local voluntary organisation (eg youth group, good neighbour scheme, RSVP, WRVS or British Red Cross) may be able to help. Find out through your social worker or OT, your Citizens' Advice Bureau, your local council for voluntary service, or DIAL.
Communicate your access needs
Help yourself and others too — other YPAs (younger people with arthritis), mothers with prams, elderly people, by writing in with suggestions for improvements. Join your local Access Group if there is one.
Under the Disability Discrimination Act (DDA), stores and shops should make a reasonable effort to help disabled people in the services they provide, and in making adjustments to overcome any physical barriers to access. Write to stores about seats, creches, heavy doors, access problems; if necessary you could remind them of their responsibilities under the DDA.
Write to the local council about access and mobility problems, eg ramped pavements, parking facilities, road crossings, public loos. Copy your letters to the local MP/councillor. Comment on any reported planning proposals — does the proposed new shopping centre have loos, rest areas, seats, mother-and-baby facilities, level access? Keep your letters polite and to the point. Avoid being aggressive. Keep the reader on your side! Many omissions or hazards aren't intentional, but may simply be due to a lack of awareness.
Shopmobility and special schemes
Various schemes now exist to help people with mobility problems shop, though some are limited in the hours and days available. In some areas there are excellent shopmobility schemes, lending out manual or powered wheelchairs or powered scooters to anyone who needs help with mobility; you do not need to be registered disabled to use the scheme. For details contact the charity National Federation of Shopmobility (tel: 08456 442 446, email: Info@shopmobilityuk.org), or find out what's available locally from an access guide, DIAL or local tourist information office.
Some Dial-a-Ride or similar community transport schemes have regular shopping trips to specific superstores or high streets. Some shops arrange special opening hours for disabled people, especially just before Christmas. You'll hear through the local newspaper or radio, or perhaps if you're on the social services register of disabled people. Ask your local DIAL or social services what's available.
Your own home 'shopping centre'
You can get practically anything by post, phone or online nowadays. As shops get unbearably overcrowded even for the fittest of the fit, mail order becomes ever more attractive. I certainly don't know how I'd manage without! Here are just some of the things I've bought by mail order over the years — clothes, shoes, garden equipment/ seeds/ plants, all sorts of presents, toys, stationery, toiletries, cosmetics, exotic herbs and spices, CDs, books, handcraft materials, kitchen gadgets and equipment, disability gadgets, furniture, wines, buttons, catering-size packs of Clingfilm and aluminium foil, dress fabrics and patterns, theatre tickets, maps, etc, etc!
Set up your own home shopping centre, using an old shopping bag or a cardboard box. Into it throw any promising leaflets or catalogues or small ads or newspaper/ magazine items you and friends and family come across. Let everyone know you're a leaflet addict! My cardboard box has now become tidier boxes on a shelf, housing a vast collection of leaflets through which I take a very enjoyable armchair shopping trip whenever I want. Arranging the leaflets and brochures alphabetically makes it easier to find what I want. Even doing the Christmas present shopping is now a positive pleasure.
You could just keep a list of favourite shopping websites, but I think it's more fun to have a collection of leaflets which you can dip into whenever and wherever you want. The leaflets are often better illustrated than the websites, especially those for smaller firms and charities. For the best of both worlds, keep a favourite websites list too.
There are some pitfalls to be wary of. Some of the traditional mail-order houses produce bulky catalogues, very awkward for arthriticky fingers. They pester you to become an agent, which can be complicated and involves you, in turn, having to pester people to buy from you, and to pay up when the goods arrive. You're responsible for all payments, and for sending back any unsatisfactory goods. These I avoid.
Admittedly I do know of one YPA (younger person with arthritis) in a residential home who actually enjoys being an agent as a hobby. If you wanted access to the vast choice in one of those catalogues without the hassle of becoming an agent yourself, you could ask for the address of an agent nearby, but stress very firmly that you don't want to become an agent yourself, and keep a copy of your letter as evidence.
I keep instead to the smaller leaflets and catalogues for the personal shopper, some of them produced by charities and high street stores, plus anything else that catches my eye in magazines and newspapers. Examples of just a few follow. Don't hesitate too to contact a manufacturer if you've seen an ad for something that takes your fancy but just can't be found. By doing that I managed to get a special bra for myself from one manufacturer and from another, the address of a cordless beard trimmer supplier for my boyfriend's Christmas present.
If the flood of mail and leaflets gets out of hand and you want to stop it contact the Mailing Preference Service, operated by the DMA who as well as operating the various consumer preference services provide advice on home shopping (tel: 020 7291 3300, email: dma@dma.org.uk).
Know your consumer rights
Before you do any mail-order shopping, check on your legal rights, for instance:
Look back at 'consumer advice' in chapter 20. Follow these guidelines, too:
Inclusion in this book does not necessarily imply recommendation. Always check prices, availability, and suitability before parting with any money. Some of the products I mention may no longer be available.
I've mostly avoided listing here the very well-known firms, as their details are usually easy to find. Even if you don't have internet access, most of those I've included offer mail order by phone or by post. Scattered around this book you'll find information about other firms offering mail order, for instance:
Some charity catalogues
Many charities now sell a colourful range of items not just at Christmas, but all year round. You can make surprisingly useful discoveries tucked away in some of their leaflets. For instance in Unravel Mills I found a pouffe, which became for me a wonderfully firm and portable 'seat raise'/ cushion. Most charities listed also have online shops, but if you don't have internet access, most offer mail order by phone or by post too.
ARC (Arthritis Research Campaign) and Arthritis Care usually produce Christmas catalogues. Cards, gifts, useful kitchen, gardening, household gadgets, etc.
• ARC, Copeman House, St Mary's Court, St Mary's Gate, Chesterfield, Derbyshire, S41 7TD
tel: 0870 850 5000, email: info@arc.org.uk, http://www.arc.org.uk/
• Arthritis Care, 18 Stephenson Way, London NW1 2HD
tel: 020 7380 6500, email: Info@arthritiscare.org.uk,
http://www.arthritiscare.org.uk/
British Heart Foundation — seasonal catalogues; spring/summer focus on gardens and outdoor, Christmas focus on cards, calendars, toiletries, mugs, eats, T-shirts, toys, keep-warms, etc.
• BHF Catalogue (48), PO Box 40, Burton upon Trent, Staffordshire, DE14 3ZY
tel: 0870 112 5324, email: via website, http://www.bhfcatalogue.co.uk/home
Charity Gifts — official online shopping portal for 14 charities, including Alzheimer's Society, Cancer Research UK, Guide Dogs, Mencap, NSPCC, • PDSA — gifts, cards, home styling, garden items, clothing, etc.
• http://www.charitygifts.com/
Help the Aged — Home Shopping catalogue, 'enjoy comfort, be independent', some examples: uplift seat-assist 'cushion', shopping trolley, half-step, longreachers, gentle exercises video, portable rollup ramp, kettle tipper, self-thread needles, telescopic cleaning brush, jigsaw puzzle roll, big button phone, seat stick, cold-warm gel compress for knee or elbow, etc.
• 207 - 221 Pentonville Road, London N1 9UZ
tel: 0870 770 0442, email: homeshopping@helptheaged.org.uk, http://www.helptheaged.org.uk/
Save the Children — catalogue packed with bright goodies, gifts, clothes, bags, cards, etc.
• Save the Children (Sales) Ltd (40), PO Box 40, Burton upon Trent DE14 3ZY
tel: 0870 112 5426, email: via website, http://savethechildrenshop.co.uk/home
Traidcraft — fascinating array of fairtrade craft, fashion and food items from around the world, 'fighting poverty through trade' — jewellery, bags, clothes, coffee, tea, dried fruit and other snacks, pasta, rice, honey, juice, knickknacks, greeting cards, wrapping paper, toys, etc.
• Traidcraft Plc, Kingsway, Gateshead, Tyne and Wear, NE11 0NE
tel: 0870 443 1018, email: help@traidcraft.co.uk, http://www.traidcraftshop.co.uk/
UNICEF — small but original brochure — nice birthday cards, thank you cards, blank cards, gifts, writing paper, candles, T-shirts, original toys with global flavour.
• UNICEF, PO Box 300, Wetherby, West Yorkshire, LS23 7XN
tel: 0870 075 4000, email via website, http://www.unicef.org.uk/
Unravel Mills — small but useful selection of items made by people recovering from mental illness. Includes dustbusters and other gadgets, dining seat cushions, kitchen towels, sheets, books of postage stamps, assortment of useful boxes and footstools — I used their portable lightweight 'pouffe' (12" x 12" x 8.5") as a cushion/ seat raise for overcoming some stiff hip/ low chair problems.
• Unravel Mills, Broomfield Mill, Broomfield Mill St, Preston, Lancs, PR1 1NQ
tel: 0044 1772 259065, email: sales@unravelmills.co.uk, http://www.unravelmills.co.uk/
My favourite mail-order company
Lakeland — describes itself as 'the home of creative kitchenware', which indeed it is, but it's so much more, too! Catalogue titles include Kitchen ideas, Solutions in home, Here comes summer, Craft creative, and really mouth-watering Easter and Christmas specials.
Huge range of labour-saving and space-saving ideas for home, cooking, fridge, freezer, microwave, useful gadgets and knick-knacks, storage ideas, fun gifts, practical gifts, edible and non-edible goodies, plus laundry, bathroom, bedroom, indoor and outdoor practical and fun solutions. A great crafts and card-making catalogue too. Plus friendly, efficient customer service.
some examples: multi-sized freezer-to-microwave containers, catering packs of foil and clingfilm, cake-tin liners, bakeware organiser, cheapish folding trolleys, 'reach'n grab' with suction cups, spider catcher, mobile laundry basket on wheels, antibacterial handwash, disposable gloves, lens wipes, table-top ironing board, mini bucket, furniture sliders, telescopic dust magnet, no-bending dustpan set, travel pillow, paper shredders, tasty treats, fudge, liquorice, chocolates, iecream maker, bread maker, raclette, sushi, 'small helpings' kitchen equipment (such as mini wok, frying pan, compact blender, mini steam oven), thermal teapot, single ring hob, 'universal steamer', sharp knives, banana guard, jar and can openers, jarkeys, freezer bags, etc, etc!
• Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
tel: 015394 88100, email via website, http://www.lakeland.co.uk/
Miscellaneous mail-order companies
Boogaloo.co.uk — home, leisure and entertainment: gifts, games, technology and gadgets, e.g. TV/ video/ DVD combo; didgeridoo, keyboards, etc.
• tel: 0870 787 3399, email via website, http://www.boogaloo.co.uk/
Cardew Design — weird and wonderful teapots galore, and Cardew Club, which claims to be "the largest gathering of information, entertainment and news about teapots in the world"! Other ceramic ware too, in this visitable Devon teapottery.
• The Cardew Teapottery, Newton Road, Bovey Tracey, Devon, TQ13 9DX
tel: 01626 832172, email: info@craftsatcardew.co.uk, http://www.craftsatcardew.co.uk/
Chester-care — 'Making life easier' — mobility, bathing & accessories, toileting (urinals, chair and bed protection, etc), personal care, comfort products (pressure relief, dressing, back and neck cushions), health and leisure (pill dispensers, pain therapy, playing card holder), household trolleys, stools, longreachers, dining and kitchen gadgets (food preparation, openers, cups, tableware, cutlery)
• c/o Homecraft Rolyan, Nunn Brook Road, Huthwaite, Sutton in Ashfield, Notts, NG17 2HU
tel: 08702 423 305, email via website, https://www.homecraft-rolyan.com/
Classic FM Collection — unusual gifts, CDs, music, books, gadgets for health, home, garden; musical instruments including gamelan and fairtrade, etc.
• Classic fM Collection, PO Box 260, Wetherby, LS23 7EL
tel: 0870 830 8008, email: enquiries@classicfmcollection.com, http://www.classicfmcollection.com/
The Cotswold Company — furniture, stylish storage ideas, home and garden furniture, home office, etc.
• The Cotswold Company Ltd, 1 Apollo Rise, Southwood, Farnborough GU14 0GT
tel: 01252 391401, email via website, http://www.cotswoldco.com/
Cucina Direct — 'for entertaining cooks' — kitchenware, tableware, picnic and outdoor cooking equipment, and ovenware, storage solutions, kitchen trolleys, gourmet foods and equipment for stylish entertaining. Some useful finds with an unusual 'twist', such as a rainbow-coloured long-handled brush and dustpan!
• Cucina Direct, 1 Crompton Road, Groundwell, Wiltshire, SN25 2AW
tel: 0870 942 6464, email: sales@cucinadirect.co.uk, http://www.cucinadirect.com/
Culpeper & Napier — 'a life inspired by herbs' — natural herbal products for bath, body and home, aromatherapy and essential oils, natural and organic food and drinks, medicinal herbs and tinctures, accessories, gifts, books. Skin-care using pure oils and plant extracts, eg aloe vera, hemp and ginger, grapefruit and tea tree shampoos and body washes, wheatbags, herbal teas, etc.
• Culpeper, Bourton Industrial Park, Bourton-on-the-Water, Glos, GL54 2HQ
tel: 01451 822681, email: mailorder@napiers.net, http://shop.napiers.net/
Napiers Herbal Advice Line, email: advice@napiers.net, 0906 802 0117 (qualified medical herbalist, member of National Institute of Medical Herbalists)
DD Home Entertainment — wide range of DVDs: films, documentaries, classic TV shows. Catalogue symbol shows if available with subtitles.
• Customer Service, DD Home Entertainment, PO Box 738, High Street, Jersey, JE4 0QW
tel: 0870 060 0286, email via website, http://www.ddhe.co.uk/
Expert Verdict — innovative techno gadgets and gimics galore, "functional, distinctive and not readily available in the high street. They aim to make life easier, better, less complicated and more fun. We research all the most exciting developments in consumer technology, but also all sorts of ‘lo-tech’ ideas related to everything from health, fitness, sports and leisure to motoring, gardening, household goods and DIY."
• Expert Verdict, 1 Crompton Road, Groundwell, Wiltshire, SN25 5AW
tel: 0870 942 2424, email: customerservice@expertverdict.com, http://www.expertverdict.com/
Firebox.com — wide range of innovative and fun products: "We search high and low for things with a twist. Products that are inspirational, quirky, bizarre and downright fun" — boys' toys, tech toys, lifestyle, audio, games, gifts, gadgets, etc.
• Firebox.com Ltd, Firebox House, Ardwell Road, London SW2 4RT
tel: 0844 922 1010, email: info@firebox.com, http://firebox.com/
Flowercard — Guernsey firm: real fresh flowers, beautifully presented, inside a greetings card for any occasion — delightful and unusual.
• Flowercard & Roses by Post, Chant du Vent, Les Mielles Road, Vale, Guernsey, Channel Islands, GY3 5AJ
tel: 0845 458 3555, email: info@flowercard.com, http://www.flowercard.com/
Foam for Comfort — will cut foam and latex to any shape or size, useful for specially firm cushions or wedges. Also sell mattresses, pillows, cushions (including pressure care cushions, bed support wedges, etc). Friendly family firm.
• Foam For Comfort Ltd, Unit Two, Wyther Lane Industrial Estate, Leeds, LS5 3BT
tel: 0845 345 8100, email: sales@foamforcomfort.co.uk, http://www.foamforcomfort.co.uk/
Fred Aldous — long-established treasure-trove of all sorts of craft delights. For example: beads, sequins, jewellery, card making, flower craft, glasswork, lampshade making, metalwork, leatherwork, needlework, soft toy making, cutting tools, adhesives and fasteners, etc. In the printed catalogue I've found tucked away various solutions for everyday problems, not just for crafts, for instance stitch unpicker (for widening seams and button holes, making clothes easier to put on), needle threader, long paint brushes (for applying face cream, eye shadow), etc.
• Fred Aldous Ltd, 37 Lever Street, Manchester, M1 1LW
tel: 0161 236 4224, email via website, http://www.fredaldous.co.uk/
www.giftmagsco.uk — gift subscription of an IPC magazine for someone? Sport, fashion, homes and hobbies, TV and technology, etc.
• IPC Media Ltd, Rockwood House, Perrymount Road, Haywards Heath, RH16 3DH
tel: 0845 676 7778, email: ipcsubs@qss-uk.com, http://www.magazinesubscriptionsipc.com/
Harrods — Mouth-watering catalogues. Prices vary and you can sometimes pick up quality bargains, especially in the sales catalogues, but watch the p&p charges!
• Harrods Ltd, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL
tel: 020 7730 1234, email via website, https://www.harrods.com/
Initial Ideas — personalised presents and gifts, gadgets galore.
• tel: 0870 444 6889, email: http://www.initialideas.co.uk/
Insect Lore Europe — amazing variety of educational insect items, aimed mainly at children aged 8 and under. You can get five live caterpillars to watch, raise and release as butterflies, lenses to see the world through fly's eyes, a restful miniquarium (nightlight with plastic fish), insect-themed purses, games, crafts, books, etc.
• Insect Lore, P.O. Box 1420, Kiln Farm, MK19 6ZH
tel: 01908 56 33 38, email: sales@insectlore.co.uk, http://www.insectlore-europe.com/
i want one of those — 'stuff you don't need … but you really, really want' — fun and original, at all prices, some examples: — 'Track Racing Grannies'— the speediest OAPs on the planet', portable multimedia player, T-shirt with working digital clock display, Make your own Monopoly game, chocolate fountain, games, stocking fillers, gadgets and gizmos, etc.
• I Want One Of Those, PO Box 26953, London, SE21 8WL
tel: 0870 241 1066, email: customersupport@iwantoneofthose, http://www.iwantoneofthose.com/
John Lewis — home and garden, audio and TV, electrical, fashion, computing, flowers, wine, gifts, furniture, tablewear, techno gadgets and games, kitchenware, entertaining, cookery, bedroom, bathroom, sports, leisure, etc.
• Customer Services, John Lewis Direct, PO Box 19615, Erskine PA8 6WU
tel: 08456 049 049, email via website, http://www.johnlewis.com/
Laura Ashley — home furnishings, lighting, gift ideas (also womenswear, jewellery, accessories).
• Customer Services, PO Box 19, Newtown, Powys, SY16 1DZ
tel: 0871 9835 999, email: customer.support@lauraashley.com, http://www.lauraashley.com/
Lakeland — my favourite mail-order company — see details, above!
Listen2 — wide range of fiction and non-fiction audiobooks, music, DVD and video titles.
• Listen2, Kelvedon Park, London Road, Rivenhall, Witham, Essex, CM8 3HB
tel: 0870 191 3415, email: customerservices@Listen2online.co.uk,
http://www.listen2online.co.uk/
Magellans — focus on travel supplies — for instance toiletry pouches, transparent organisers, lightweight bags, shoulder bags, fancy folding sticks, seat/ walking sticks, wrinkle-free cotton shirts, outerwear, underwear (some disposable, also front-closing bra), travel cushions, sleep mask, etc.
• Magellan’s Travel Catalogue, 106 Avro House, Havelock Terrace, London SW8 4AS
tel: 0870 600 1601, email via website, http://www.magellans.co.uk/
Maplin — electronics specialist, sound and vision, computer products, and hobbies.
• Maplin Electronics Ltd, National Distribution Centre, Valley Road, Wombwell, Barnsley, South Yorks, S73 0B
tel: 0870 429 6000, email: customercare@maplin.co.uk, http://www.maplin.co.uk/
Marks & Spencer — home, technology, food and wine to order, travel, flowers and gifts, plus womenswear, lingerie, menswear, children's clothes, footwear, etc.
• Marks & Spencer Plc, PO Box 288, Warrington, WA5 7WZ
tel: 0845 302 1234, email via website,http://www.marksandspencer.com/
Mezu — 'full of African inspiration': handcrafted gifts, homewares, accessories, ostrich eggs, lamp shades, animal print tableware, candles, ostrich feather products, beaded cutlery, porcupine quill shades, zebra-print/ leopard-print mugs and bags, silver-plated pasta scoop, etc.
• tel: 0207 900 2015, email: mezultd@saol.com, http://www.mezu.biz/
Museum Selection — 'gifts and cards from the great museums of the world' — unusual jewellery, scarves, ties, cards, gift wrap, books, ornaments, eg Leonardo da Vinci tie, silk embroidered eye mask, mugs, Van Gogh cushions, etc.
• Museum Selection, Hamilton House, 6 Leconfield Estate, Cleator Moor, Cumbria, CA25 5QB
tel: 0870 168 8882, email: service@museumselection.com, http://www.museumselection.com/
National Trust (Enterprises) Ltd — attractive range of gifts, table linen, books, toiletries, practical gadgets (eg useful walking/ folding stool)
• The National Trust Enterprises Ltd, Heelis, Kemble Drive, Swindon SN2 2NA
tel: 0870 112 5385, email: enquiries@thenationaltrust.org.uk, http://www.nationaltrust.org.uk/
Nature's Best — vitamins and minerals, evening primrose oil, fish oils and toiletries, etc
• Nature's Best, Century Place, Tunbridge Wells, Kent, TN2 3BE
tel: 01892 552 118, email: info@naturesbest.co.uk, http://www.naturesbest.co.uk/
Nauticalia — don't be put off if you're not nautically inclined! You can discover surprisingly useful items such as lightweight folding canvas chairs with high seat ('more comfortable alternative to a bar stool'), anti-tip nautical mugs, portable DVD players. Also cabin boy or captain yachting caps, star-gazing telescope, special watches, gadgets and gizmos, inflatable kayaks, two miles range walkie-talkies, outdoor clothing, etc.
• Nauticalia Ltd, The Ferry Point, Ferry Lane, Shepperton-on-Thames, Middlesex, TW17 9LQ
tel: 01932 244396, email: mailorder@nauticalia.com, http://www.nauticalia.com/
Neat Ideas — office supplies, technology, computer supplies, office chairs and other furniture and storage items; handy for instance for spiral notebooks, paper clips, envelopes, computer document stands you could use as bookstands, disposable polystyrene cups, even table-top fridges!, etc.
• Neat Ideas Ltd, Kirk Sandall Industrial Estate, Kirk Sandall, Doncaster DN3 1QU
tel: 0800 500 192, email via website, http://www.neat-ideas.com/
OKA — stylish, extensive range of quality products for the home, including good storage range, lighting, textiles, glassware, accessories, rugs, paint, textiles; furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs, etc.
• OKA Direct Ltd, Unit 3A Vogue Industrial Park, Berinsfield, Oxon, OX10 7LN
tel: 0870 160 6002, email: customerservice@okadirect.com, http://www.okadirect.com/
Past Times — unusual and attractive gifts, jewellery (good earrings), fashion accessories, cards, stationery, etc, inspired by Britain's heritage, eg Celtic, Medieval, Tudor, Victorian, art nouveau, art deco, etc.
• Past Times Mail Order Catalogue, PO Box 40, Burton-on-Trent, Staffordshire, DE14 3YE
tel: 0870 112 5348, email via website, http://www.pasttimesmailorder.co.uk/home
Penhaligon's London — classic English scents including perfume extracts, cologne and grooming sets. Also soaps, skincare, luxury gift items, all beautifully packaged and presented. Fragrances include lily of the valley, samarkand, bluebell, English fern, Victorian posy, Elizabethan rose, samarkand, etc.
• Penhaligon's By Request, PO Box 57066, London EC3P 3WG
tel: 0800 716108, email: Byrequest@Penhaligons.com, http://www.penhaligons.co.uk/
Perennial — small mail-order leaflet but attractive and useful items, sold by the Gardeners' Royal Benevolent Society. For instance kneeler pads, teatowels, soaps, adjustable height folding canes/ walking sticks, garden tools, cards, etc. I found some sturdy but attractive plastic shopping bags here.
• Perennial, Bridge House, 139 Kingston Road, Leatherhead, Surrey KT22 7NT
tel: 0845 230 1839, email: info@perennial.org.uk, http://www.perennial.org.uk/shopping.html
Presents Direct — 'wacky, original and stylish gift ideas', some may be problem-solvers, too! For indoors and outdoors, for men, women and children, fun and games, eating and drinking, clothing and accessories, gadgets and gizmos. For instance, wheatbag 'heated' socks or hot huggy bear, angora slipper socks, size-adjustable cuff bangles and bangle watch, T-shirts, Homer mug and warmer, dog biscuit recipes, make your own kaleidoscope, paint your own mug or gnome, toys, etc.
• Presents Direct, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire, SN25 5AW
tel: 0870 942 4141, email: sales@presentsdirect.com, http://www.presentsdirect.com/
Presents for Men — 'original, stylish and practical presents for men and boys of all ages': gadgets, gardening and gourmet goodies, books, sports, travel, stocking fillers, wine and drink accessories. For instance, rechargeable press-button electric corkscrew, minispeakers, folding tripod for iPod/MP3 player, telescopic magnet pick-up tool, torch on the head, night-writer pen, soft grip Baby Boa for undoing and tightening jars, etc, giant matches, bike multi-tool, portable mini-fridge, sheepskin fingerless mittens, fun cotton boxer shorts (dogs, hippo, woodpecker, golf, rugby designs), some risque items, folding sheepskin-lined back support, magnetic wristband (for screws, nails, or pins and needles), pump-action marshmallow shooter, club and regimental ties and socks, etc.
• Presents for Men, Upton House, 6 Leconfield Estate, Cleator Moor, Cumbria, CA25 5QB
tel: 0870 120 3377, email: enquiries@presentsformen.com, http://www.presentsformen.com/
same number and website for Essentials by Post, Gifts for the Girls, Travel Paraphernalia
Pro-idee — original and quality products from around the world: 'innovative novelties for business, lifestyle, hobby and travel' — problem-solvers, too! Gadgets, gizmos, boys' toys, handy and practical ideas for kitchen, home, cars and bikes, men's and women's fashion, 'world's smallest' steam iron, nano-technology brolly that shakes dry in an instant, digital cameras, watches, torches, electric tie-racks, ratchet secateurs, etc.
• Pro-Idee, Sentinel House, Poundwell, Modbury, Devon, PL21 0XX
tel:0870 240 1011, email: info@proidee.co.uk, http://www.proidee.co.uk/
Razamataz — DVDs galore: TV, films, music, fiction, non-fiction/ documentaries, sports, children.
• http://www.erazamataz.co.uk/
Post-a-Rose — fresh roses direct from the Isle of Man, and other flowers and gifts (eg chox or champagne), house plants, Christmas and other specials. Friendly and efficient service, reasonable prices and free delivery.
• Post-a-Rose, Unit 13 Springham Park, Spring Valley Business Park, Braddan, Isle of Man, IM2 2QU
tel: 01624 662410, email: sales@post-a-rose.com, http://www.post-a-rose.com/
Royal Mail — really intended for stamp collectors, but useful if you have difficulty getting stamps in person, especially large amounts, eg for Christmas cards, although there is a handling charge. The stamps 'stocklist' includes stamp booklets, sheets of stamps, besides special stamps, miniature sheets, and commemoratives. (Unravel Mills, charity catalogue above, sell books of stamps too.)
• tel: 08457 641 641, email via website, http://www.royal#mail.com/stamps
Royal Shakespeare Company — all things Shakespearean, and more! — jigsaws, bags, mugs, aprons, T-shirts, caps, toys, half-timber design umbrella, half-timber Rubik's cube, scarf, diaries, books, CDs and DVDs, etc.
• Royal Shakespeare Theatre, Waterside, Stratford-upon-Avon, Warwickshire, CV37 6BB
tel: 01789 748114, email: email mailorder@rsc.org.uk, http://www.rsc.org.uk/
Simon Drew Designs — wonderfully original quirky fun picture/ cartoon/ word-punning T-shirts, and related items such as aprons, ties, cards, prints, tea towels, books, mugs, etc.
• 13 Foss Street, Dartmouth, Devon, TQ6 9NR
tel: 01803 833535 or 01803 832832, email: info@simondrew.co.uk, http://www.simondrew.co.uk/designs/designs.htm
St Saviour's Nurseries — carnations, freesias and roses by post, from the Channel Islands. Friendly and efficient service, reasonable prices.
• St Saviours Nurseries, St Saviours, Guernsey, CI, GY7 9SZ.
tel: 01481 265521, email: info@guernseyfreshflowers.co.uk, http://www.guernseyfreshflowers.com/
Thompson & Morgan (Christmas catalogue) — 'give a gift that grows' — new and exciting or traditional, plants and bulbs, houseplants, beautifully presented, for example orchids, hyacinths, cyclamens, miniature daffodils, scented gardenias, silk flowers, jasmine, variegated holly, giant amaryllis, African violets, etc.
• Thompson & Morgan (UK) Ltd, Poplar Lane, Ipswich, Suffolk, IP8 3BU
tel: 0870 112 6018, http://xmas.thompson-morgan.com/
Thompson & Morgan (bird care catalogue): 01473 688 821, http://birds.thompson-morgan.com/uk
Thompson & Morgan (plants catalogue): 0870 942 2020, http://plants.thompson-morgan.com/
Thompson & Morgan (seeds catalogue): 01473 688 821, http://seeds.thompson-morgan.com/uk
Travel Paraphernalia — travel and outdoor leisure accessories for men and women, gadgets galore, folding hats, assorted bags, jewellery organiser, cufflink box, torches, earphones, booklight, head torch, swivel car seat ('sheepskin' cover), folding hand trolley, floral design folding walking stick, bottle carrier on shoulder strap, pill sorter, universal plug, clip-it karabina for keys, carbon monoxide alarms, etc.
• Travel Paraphernalia, Upton House, 6 Leconfield Estate, Cleator Moor, Cumbria, CA25 5QB [same contact details as 'Presents for Men']
tel: 0870 120 3377, email: enquiries@presentsformen.com, http://travelparaphernalia.com and http://www.presentsformen.com
Yves Rocher — natural face and body care, cosmetics, fragances, skin care.
• Yves Rocher, Queen's House, Kymberly Road, Harrow, Middlesex, HA1 1YD
tel: 0870 049 2222, email: enquiries.yruk@yrnet.com, http://www.yves-rocher.co.uk/
Fashion/clothes/footwear/jewellery catalogues
Listed here are small personal shopping, not huge agency-sized catalogues. Some of the charity catalogues, above, include T-shirts/ fashion/ clothes. Look too at chapter 21 for other haberdashery, clothing and accessories mail-order info.
[M] = menswear
[W] = womenswear
[C] = printed catalogue/leaflet available
Bella di Notte — attractive lingerie, lacey vests, bras, swimwear, Italian outerwear, exclusive designs made in Italy, focus on natural fibres.
• Bella di Notte Ltd, Sawmill Lane, Helmsley, York, YO62 5DQ
[W][C] tel: 0870 770 6830, email: info@belladinotte.com, http://www.belladinotte.com/
Bonprix — fashion with French influence, for women, children, men; outerwear, underwear and accessories.
• Bonprix, PO Box 1197, Liverpool L69 3NS
[M][W][C] tel: 0870 060 5001, http://www.bonprix.co.uk/
Brora — UK, mainly Scottish, fashions — inspired and quality designs and colours, dresses, jackets, lovely woollens (including wraps, and shrugs), accessories, etc — mostly for women, but some for men, babies and children.
• Brora Ltd, 9a/b Imperial Studios, Imperial Road, London SW6 2AG
[M][W][C] tel: 0207 736 9944, help@brora.co.uk, http://www.brora.co.uk/
The Cashmere Company — PO Box 9, Dunoon, Argyll, PA23 8QQ
[M][W][C] tel: 0870 606 1012, email via website, http://www.cashmerecompany.com/
and
Pure Collection — Freepost NEA 13641, Unit 5, Back Dragon Terrace, Harrogate, HG1 5WR
[M][W][C] tel: 0870 60 90 454 or 0870 22 55 787, email: orders@purecollection.com, http://www.purecollection.com/
— Variety of cashmere products for women, men and children, plus accessories. True, cashmere's not cheap, but oh so soft and warm and lightweight! Maybe you could treat yourself in the sales?
Celtic Sheepskin — warmth and style, colour and fun, great variety includes bags, hats, waistcoats, belts, gloves and mitts, fashion and home accessories, sheepskin rugs, different styles of sheepskin boots (around 20 colours!), also coats, jackets, bootees, slippers, mules, socks, etc
• Celtic Sheepskin, Unit B, Treloggan Industrial Estate, Newquay, Cornwall, TR7 2SX
[M][W][C] tel: 01637 871605, email: support@celtic-sheepskin.co.uk,
http://www.celtic-sheepskin.co.uk/
Clifford James — wide range of footwear, some thermal lined, some with velcro® fastenings, including multi-fit shoe for men and women with three-way velcro® opening, plus reasonably priced leather, suede, man-made and canvas footwear, Also men's and women's outerwear, underwear and accessories.
• Clifford James, Gladden Place, West Gillibrands, Skelmersdale, Lancs, WN8 9SX
[M][W][C] tel: 0870 888 1008, email: customerservice@Clifford-James.co.uk, http://www.clifford-james.co.uk/
Cosyfeet — products from 'hip to toe': socks, hosiery and foot comfort products, especially for problem feet, including creams and lotions, puller-on devices, soft-top no-elastic socks in different fibres, with seam-free and extra-roomy variations, etc
• Cosyfeet Hip to Toe, The Tanyard, Leigh road, Street, Somerset BA16 0HR
[M][W][C] tel: 01458 447 275, email: comfort@cosyfeet.co.uk, http://www.cosyfeet.com/
Cotton Traders — good value leisurewear for men and women, casual and smart clothes and footwear. UK company founded by two former England rugby captains, so includes good range of rugger shirts!
• 1-2 Atlantic Street, Broadheath, Altrincham, Cheshire, WA14 5FA
[M][W][C] tel: 0870 33 33 442, email via website, http://www.cottontraders.co.uk/
Craghoppers — focus on outdoor and travel clothing and accessories, including waterproofs and fleeces.
• Craghoppers Ltd, PO Box 150, Manchester M41 7WG
[M][W][C] tel: 0870 220 6601, email: elpdesk@craghoppers.com, http://www.craghoppers.com/
Damart — for women and men, wide range of underwear, especially warm thermals, more glamorous than they used to be. Also wide selection of other clothes and outerwear (eg quilted jackets), footwear (heel heights included, also wide fittings) some 'fur-lined' footwear for winter, also gadgets, household, etc.
• Damart, Bowling Green Mills, Lime Street, Bingley, West Yorkshire, BD97 1AD
[M][W][C] tel: 08708 33 00 00, email via website, http://www.damart.co.uk/
David Nieper — quality nightwear, lingerie, underwear, some outerwear.
• David Nieper, Saulgrove House, Alfreton, Derbyshire, DE55 7LE
[W][C] tel: 01773 83 6000, email: mail customer.services@davidnieper.co.uk, http://www.davidnieper.co.uk/
Elm House Products — lots packed into a small catalogue, including 'unique warm kiwi slipper-boot', warm sheepskin and other slippers and boots and footwear, gloves, mittens, handmuff, hats, socks, brushes, nightwear, children's accessories. Focus on traditional and natural products.
• Elm House Products Ltd, St. Margaret, Harleston, Norfolk IP20 0PJ
[M][W][C] tel: 01986 783833, email via website, http://elmhouseproducts.co.uk/
Eric Spencer Ltd — quality menswear and countrywear based in West Yorkshire, including Barbour products.
• Eric Spencer Ltd, Church Street, Ilkley, West Yorkshire, LS29 9DR
[M][W][C] tel: 01943 600133, email: info@ericspencer.co.uk, http://www.ericspencer.co.uk/
Fat Face — men's and women's, boys' and girls' casuals, outerwear and accessories for fun action-packed lives, plus footwear and accessories.
• Home Shopping, Fat Face, PO Box 1, Havant, Hampshire, PO9 2UA
[M][W][C] tel: 0870 6000 090, email via website, http://www.fatface.com/
Gray & Osbourn — 'stylish and confident' — smart quality jackets, skirts, trouser suits, blouses, lingerie, etc; smart, classic and classy footwear (some heel heights included).
• Gray & Osbourn Customer Service Centre, ADMAIL 3471, Sheffield S96 5WA
[W][C] tel: 08702 411166, 411166, email: website@contact.grayandosbourn.co.uk, http://www.grayandosbourn.co.uk/
Hawkshead — Online shop for men's and women's casual and easy-to-wear outdoor clothing and footwear, waxed caps/hats, shirts, trousers, shorts, blouses, jackets, etc.
• Hawkshead, Main Street, Hawkshead Village, Lake District, LA22 0SW
[M][W] tel: 0870 830 6007, email: service@hawkshead.com, http://www.hawkshead.com/
Heather Valley — women's clothes, separates, lingerie, nightwear, footwear, menswear, homeware.
• Heather Valley (Woollens) Ltd, Fraser Brooks, 45 Frederick Street, Edinburgh, EH2 1ES
[M][W][C] tel: 0871 231 2000, email via website, http://heathervalleycom.drct2u.com/home.jsp
Hotter Shoes (UK) — huge range of men's and women's footwear aiming to combine style with comfort: shoes, boots, sandals, slippers, handbags and accessories. Includes heel heights, larger sizes and widths, bright with-it footwear as well as classic styles.
• Hotter Comfort Concept, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire, WN8 9PT
[M][W][C] tel: 0800 083 3083, email: mailorder@hotter.co.uk, http://www.hottershoes.com/
James Meade Ltd — classic clothing for men and women, separates, coats, jackets, underwear, footwear, etc.
• James Meade Ltd, FREEPOST CE451, Crawhall, Brampton, CA8 1BR
[M][W][C] tel: 0870 420 4970 (ladies), 0870 420 4980 (men), email: info@jamesmeade.com, http://www.jamesmeade.com/
Joseph Turner, Thirsk — formal and casual menswear, shirts (will shorten sleeves), ties, nightwear, underwear, shoes and socks, sales with good reductions.
• Joseph Turner Ltd, The Granary, Grizzlefield House, Felixkirk Road, Thirsk, North Yorkshire, YO7 2ED
[M][C] tel: 01845 575100, email: custserv@josephturner.co.uk,
http://www.josephturner.co.uk/
Joules Clothing — bright and fun children's clothing, also men's and womenswear, hats, baseball caps, equestrian and boating wear.
• APEX 14, 27/28 Causeway Rd, Earlstrees Ind Estate, Corby, Northants, NN17 4DU
[M][W][C] tel: 0845 6066871, email: service@joulesclothing.co.uk, http://www.joulesclothing.com/
The Kimono Company — wide variety of styles for women and men, various materials and prices.
• St James House, The Reddings, Cheltenham, GL51 6RL
[M][W] tel: 0800 083 9278, email: enquiries@thekimonocompany.co.uk, http://thekimonocompany.co.uk/
Lands End — mainly casual wear, new styles and favourites, separates, denims/ trousers, swimwear, reasonable prices, good range of sizes includes petites and plus/large, footwear. They will hem trousers or add turn-ups free of charge.
• Lands' End Direct Merchants UK Ltd, FREEPOST MID 15304, Oakham, Rutland, LE15 6ZW
[M][W][C] tel: 0800 376 7974, email via website, http://www1.landsend.co.uk/
Laura Ashley — womenswear, jewellery, accessories (also home furnishings, lighting, gift ideas).
• Customer Services, P O Box 19, Newtown, Powys, SY16 1DZ
[W][C] tel: 0871 9835 999, email: customer.support@lauraashley.com, http://www.lauraashley.com/
Marks & Spencer — vast range of womenswear, lingerie, menswear, children's clothes, footwear, plus home products, technology, food and wine, travel, flowers and gifts.
• Marks & Spencer Plc, PO Box 288, Warrington, WA5 7WZ
[M][W][C] tel: 0845 302 1234, email via website, http://www.marksandspencer.com/
Monsoon — ethnic clothes, modern styling with traditional fabrics, fashion for women, men and children, accessories, nightwear, footwear.
• Monsoon Accessorize plc, Monsoon Building, 179 Harrow Road, London W2 6NB
[M][W][C] tel: 0870 412 9000, 0207 313 3000, email: homedelivery@monsoon.co.uk,
http://www.monsoon.co.uk/
Next Directory — fashion, accessories and footwear (includes heel heights) for men, women, and children (also home and garden, electrical, gifts, etc).
• Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT
[M][W][C] tel: 0844 844 8333, email via website, http://next.co.uk/
Nightingales Ltd — attractive, reasonably priced women's dresses and separates, including several front-fastening designs, Victorian-style blouses and nightdresses. Also trousers, suits, accessories. Many natural fibres. Good sales bargains.
• Nightingales House, Stokewood Road, Craven Arms, Shropshire SY7 8NS
[W][C] tel: 0870 601 2415, email: customerservice@nightingales.com, http://www.nightingales.com/
Orvis — UK arm of USA company. Clothing for women, men, emphasis on outdoors, sports and travel, also footwear, hats, gloves, accessories, gifts, etc.
• Orvis Company, Inc, Vermont House, Unit 30A North Way, Andover, Hampshire, SP10 5RW
[M][W][C] tel: 0870 066 4177, email via website, http://www.orvis.co.uk/
Penny Plain — quality womenswear includes smart casual, smart townwear, sophisticated evening fashion, an essentials range of T-shirts, trousers, shoes/ footwear (includes heel heights), accessories, costume jewellery, bags, etc. Good sales bargains.
• Penny Plain, Units 3-4, Tilley Road, Crowther Industrial Estate, Washington, NE38 0AE
[W][C] tel: 0870 111 8180, email: info@pennyplain.co.uk, http://pennyplain.co.uk/
Peruvian Connection — chic, original, artisan-made, includes luscious hand-embroidered clothes and jackets, some alpaca, some cheaper pima clothing (good basics, especially if you like long plain swirly skirts and matching tops), exotic jewellery, etc. If you crave a too-expensive item, you may find it reduced in the sales.
• Peruvian Connection, 3 Thames Court, Goring-on-Thames, Berkshire, RG8 9AQ
[W][C] tel: 0800 550 000, email via website, http://www.peruvianconnection.co.uk/
Pia — 'jewellery for love and life', enticing catalogue displays a wide range of beautiful affordable jewellery, for instance earrings, necklaces, pendants, wristwear, rings, brooches, in amber, coral, tiger's eye, jade, peridot, blue kyonite, moonstone, etc, with colour coordinated items of clothing (eg ponchos, jackets) and accessories (eg bags, watches).
• Pia, 6 Leconfield Estate, Cleator Moor, Cumbria, CA25 5QB
[W][C] tel: 0870 366 2223, email: service@piajewellery.com, http://piajewellery.com/
Poetry — fresh, bright classic and modern clothes for women, using fine fabrics from silk to cashmere, etc.
• Selective Marketplace Ltd trading as Poetry, Belton Road West, Loughborough, LE11 5XL
[W][C] tel: 0845 120 8484, email: sales@poetrycollection.co.uk, http://poetrycollection.co.uk/
Rosie Nieper — huge range of fun and imaginative T-shirts for all ages, from 'party! my crib 3 a.m.' to 'I'm not 50 — I'm 18 with 32 years of experience', and designs galore from Windy Sisters, Simon Drew, Tracey Beaker, to football and gardening and the Beatles and more. Baseball caps and other clothing items too, many using organic and fairtrade cotton.
• Rosie Nieper T-shirts, 8 Princes Works, Princes Road, Teddington TW11 0RW
[M][W][C] tel: 0870 220 4455, email: info@rosienieper.co.uk, http://www.rosienieper.co.uk/
Simon Drew Designs — wonderfully original quirky fun picture/ cartoon/ word-punning T-shirts, and related items such as aprons, ties, cards, prints, tea towels, books, mugs, etc.
• 13 Foss Street, Dartmouth, Devon, TQ6 9NR
[M][W][C] tel: 01803 833535 or 01803 832832, email: designs@simondrew.co.uk, http://www.simondrew.co.uk/designs/designs.htm
Rowlands — mainly classic clothing for ladies and men, formal and casual, nightwear, shoes, and accessories such as hats, scarves, jewellery, etc.
• Rowland's Classic Clothing, PO Box 3898, Trowbridge, Wiltshire, BA14 4AE
[M][W][C] tel: 01225 711 390, email: sales@rowlandsclothing.co.uk, http://www.rowlandsclothing.co.uk/
Selective — quality fashion for women
• Selective, Belton Road West, Loughborough, Leics, LE11 5XL
[W][C] tel: 0845 120 8484, email: customer.services@selective.co.uk, http://www.selective.co.uk/
Verbaudet — 'everything for newborn baby to toddler' — colourful and original clothes: babywear, girlswear, boyswear, teenswear and maternity wear; plus footwear, furnishings, equipment, gadgets, toys.
• Customer Care Manager, Vertbaudet UK, P O Box 125, Bradford, BD99 4YG
[W][C] tel: 0870 050 2120, email via website, http://www.vertbaudet.co.uk/
Wealth of Nations — for women, bright young fashions, footwear (some heel heights included) and accessories.
• 3-4 Tilley Road, Crowther Industrial Estate, Washington NE38 0AE
[W][C] tel: 0870 220 4444, email: info@wealthofnations.co.uk, http://www.wealthofnations.co.uk/
J D Williams — casual and formal, comfortable clothing for men and women, wide range of footwear (includes heel heights, wider fittings, smart classics with low heels), lingerie, nightwear (includes kaftans), underwear, hosiery, etc.
• J D Williams & Company Ltd, Griffin House, 40 Lever Street, Manchester, M60 6ES
[M][W][C] tel: 0871 23 2000, email via website, http://jdwilliamsuk.drct2u.com/
Woods of Morecambe — 'a fine collection of ladies' classic styles' — family business with focus on underwear, shapewear, tights and stockings, lingerie. Traditional styles include cotton, polycotton, and winceyette nighties, housecoats, some front-opening bras. Accessories include lingerie tape, silicon petals, woolly or acrylic bedsocks, bedjackets, slippers.
• Woods of Morecambe Ltd, Unit 11 Northgate, White Lund Industrial Estate, Morecambe, LA3 3AY
[W][C] tel: 01524 840084, email: info@woods-online.co.uk, http://www.woods-online.co.uk/
Wrap — for women, bright lively young fashion and accesssories.
• Selective Marketplace Ltd trading as Wrap, Belton Road West, Loughborough, LE11 5XL
[W][C] tel: 0845 120 4940, email: contact@wraponline.co.uk, http://www.wraponline.co.uk/index.htm
For children
Well worth a look for yourself, whether you have children or not! Some of my discoveries: a battery-powered pencil-sharpener ideal for eyebrow pencils, zipper pencil case to use as a purse, unusual and cheap lightshade ideal for my kitchen, bright non-breakable mugs and plates, small lightweight blanket, and gifts galore!
Dolls House Emporium — fascinating array of dolls' houses and miniatures: over 2,500 items of tiny furniture, lighting and accessories including food, drink, wallpaper, carpets, kitchenware, even tiny musical instruments! Even if you don't have a dolls' house you might be inspired to turn some items into brooches or earrings or gift items…
• The Dolls House Emporium, High Holborn Road, Ripley, Derbyshire, DE5 3YD
tel: 01773 513 773, email: info@dollshouse.com, http://www.dollshouse.com/
Early Learning Centre — packed with inspiration for children of all ages — toys, crafts, books, sports, music, puzzles, furniture and storage, etc. Toys "designed to help children explore the boundaries of their imaginations and creativity, to make learning fun and help children be all they can be".
• Early Learning Centre, South Marston Park, Swindon, SN3 4TJ
tel: 08705 352 352, email via website, http://www.elc.co.uk/
Great Little Trading Co — 'practical products for parents and kids' — fun, creative and educational toys and games, indoor and outdoor fun, party products, etc. Bright, fun furniture and storage, like an aeroplane clock or train rug, monkey bookends; personalised gifts; lightweight melamine tableware themed for football or ballet or animals; family food books and gadgets, reusable straws, plastic no-spill drinks bottles; iron-on no-sew name labels; dress-up costumes; trikes, scooters, drum kits, art and hobby ideas, etc!
• Customer Services, Great Little Trading Co, Pondwood Close, Moulton Park, Northampton NN3 6DF
tel: 0870 850 6000, email: enquiries@gltc.co.uk, http://www.gltc.co.uk/
Letterbox — 'for children of all ages', babies to teens. Bright, creative and educational toys and games, indoor and outdoor. Stylish children's furniture and room accessories such as heart or flower or football pin boards, pirate boat clothes stand, lighthouse bedside light, football bean bag, ballerina or Thomas the tank engine snuggle bag, etc. Fancy dress — batman, spiderman, pirate, fairy, princess, dalmatian puppy, etc. Treat yourself to a dinosaur egg cup plate! Personalised products, musical toys, party bag gifts, etc. Arts and crafts such as wipeboards, magnetic boards and charts, weaving, beads, paper flowers, stickers, boat in a bottle kit, science kits, design your own plate or mug or calendar… I found a battery-operated pencil sharpener, ideal for eyebrow pencils!
• Letterbox Mail Order Ltd, Tregony Business Park, Tregony, Truro, Cornwall, TR2 5TL
tel: 0870 066 7676, email: info@letterbox.co.uk, http://letterbox.co.uk/
The Sleepover Company — everything for sleepovers, and more… beds and bags and nightwear, parties and essentials, plus fun and games, toys, indoor/ outdoor, furnishings and storage, room accessories, etc.
• Sleepover Company Ltd, PO Box 5, Harrogate, North Yorks, HG3 4WX
tel: 0870 300 2011, email: enquiries@sleepovercompany.com, http://www.sleepovercompany.com/
Tridias — 'parties and presents for children', another huge, bright and imaginative range of products, like Letterbox and the Great Little Trading Co, particular focus on themed party products.
• Customer Services Team, Tridias Ltd, Unit 8 Fairfax Road, Heathfield, Newton Abbot, Devon, TQ12 6UD
tel: 0870 443 1300, email: service@tridias.co.uk, http://www.tridias.co.uk/
Urchin — 'living for kids', another huge bright and imaginative range of products like Letterbox, the Great Little Trading Co, and Tridias. From garden trampolines and trikes to babies' bibs and party goodie bags, from toys and crafts to furniture and accessories for babies and children. Baby products include lightweight travel cot/ high chair, baby and child carriers, etc.
• Urchin, 8-9 High Street, Marlborough, SN8 1EA
tel: 0870 112 6006, email: help@urchin.co.uk, http://www.urchin.co.uk/
Verbaudet — 'everything for newborn baby to toddler' — colourful and original clothes: babywear, girlswear, boyswear, teenswear, and maternity wear; plus footwear, furnishings, equipment, gadgets, toys.
• Customer Care Manager, Vertbaudet UK, P O Box 125, Bradford, BD99 4YG
tel: 0870 050 2120, email via website, http://www.vertbaudet.co.uk/
Supermarket shopping online
Waitrose Direct and Ocado topped a Which? satisfaction survey in March 2004 for offering the best combination of ease of use and handy features in their online delivery services. Several other supermarkets offer similar services.
Use the postcode finder on a supermarket's website to see if it delivers to your area. You can usually browse without registering, but you'll need to register if you want to shop. Check the cost of delivery, and whether you have to spend a minimum amount. And if you spend over a certain amount, some stores offer free delivery. You'll need to book a delivery slot timed to suit you — the delivery charge may vary according to the particular day and time you choose. You pay by credit or debit card in the secure checkout section of the website.
When your order is delivered, the driver should point out to you any products substituted for anything you ordered that was out of stock. Some drivers are particularly helpful with the delivery, especially if you explain that you have a disability.
www.ocado.com/ — in partnership with Waitrose (the John Lewis Partnership has a 40 per cent stake in Ocado), and it supplies Waitrose own-label products.
• Ocado Ltd, Freepost 13498, PO BOX 362, Hatfield, AL9 7BR
tel: 0845 399 1122 or 0845 656 1234, email: ocado@ocado.com
www.waitrosedeliver.com/ — Waitrose Deliver is owned by the John Lewis Partnership. You can order your groceries online and have them delivered, or you can arrange to collect them. If you have difficulty using the online system you can email or phone your order to the Customer Service department.
If you prefer to do your shopping in person in store, you can still arrange to have your purchases delivered to you at home, for a small charge. You can book your delivery slot online or in the store.
• Waitrose Customer Service Department, Waitrose Ltd, Doncastle Road, Bracknell, Berkshire, RG12 8YA
tel: 0800 188884, email: customer_service@waitrose.co.uk
www.asda.co.uk/ — Asda House, Southbank, Great Wilson Street, Leeds, LS11 5AD, tel: 0845 300 7771
www.sainsburystoyou.com/ — Sainsbury's, Clandeboye Business Park, West Circular Road, Bangor, County Down, BT19 1AR
tel: 0845 301 2020, email via website
www.tesco.com/ — Tesco has an alternative website to help people with a vision impairment, dyslexia or physical disability which makes using a mouse difficult. You reach it through the main site's Accessibility Options screen, where you click 'confirm' on the 'Use access site' check box.
• Tesco Customer Service, PO Box 73, Baird Avenue, Dryburgh Industrial Estate, Dundee DD1 9NF
tel: 0845 722 5533 (groceries), email via website
www.iceland.co.uk/ — Iceland no longer offer online shopping, but they do have a home delivery service with choice of time slots for customers who spend £25 or more in store.
• Iceland Foods Ltd, Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW
tel: 01244 842842, email via website
Ready-made meals and food specials
First, some firms who supply tasty ready-made meals. Useful perhaps if you're recovering from an operation, or for treats, or for when you simply don't feel like making a meal.
Wiltshire Farm Foods — Friendly nationwide home delivery service. Choice of more than 175 dishes, from traditional favourites such as roasts, pies and stews to specials such as coq au vin, tender lamb steak with ratatouille and creamy coronation chicken; from crumbles and puddings to cheesecakes and trifles. Vegetarian and special diets, too. Meals arrive frozen, ready for the freezer, and the driver will help put them in for you, if you wish. Free brochure available.
• c/o apetito Ltd, Canal Road, Trowbridge, Wiltshire BA14 8RJ
tel: 01225 756019, http://www.wiltshirefarmfoods.com/
Home Farm Foods — Huge selection of more than 230 frozen quality foods for home delivery. Order online or by phone. Taster Packs and Easy Order packs for you to try. From meat dishes such as beef wellington or chicken and bacon roastie, to fish, vegetarian, special diets, mini meals, snacks, desserts and patisserie. Meals arrive frozen, ready for the freezer, and the driver will help put them in for you, if you wish. Free brochure available.
• Home Farm Foods Ltd, Unit 1 Challeymead Business Park, Bradford Road, Melksham, Wiltshire, SN12 8BU
tel: 0800 783 8753, email via website, http://www.homefarmfoods.com/
COOK — privately owned family business, producing meals, cakes and desserts "using the same ingredients and techniques that a really good cook would use at home to ensure that everything looks homemade and tastes homemade". Meat, fish, vegetarian, plus desserts and cakes and kids' meals and baby food. Orders are packed in special insulated boxes and despatched by overnight courier to arrive frozen, the next day.
• COOK Trading Ltd, 84 High Street, Tonbridge, Kent, TN9 1AP
tel: 0870 870 7338, email via website, http://www.cookfood.net/
The Scottish Gourmet — freshly cooked quality dishes including Scottish specialities featuring Aberdeen Angus beef, Scottish game, lamb and fish, salmon, smokehouse foods. Monthly brochure packed with mouth-watering descriptions of a vast range of gourmet delights; special offers and taster packs too. Also desserts, cakes, cheeses, vegetarian options and 'drinks cabinet'. Freshly prepared chilled order is hand packed and despatched to arrive usually within 24 hours.
• The Scottish Gourmet, Scotland Direct Ltd, FREEPOST SCO 5101, Biggar, Scotland, ML12 6BR
tel: 01899 222 005, email: ask@thescottishgourmet.com, http://www.thescottishgourmet.com/
The following firms focus on a particular food or foods:
Chocolate cakes from Millward Jackson — Boozy Chocolate Cake, Mega Boozy Chocolate Cake, Mini Boozy Chocolate Cake, Wild at Heart Cake, Lime and Chilli Cake, Grenada Rum and Chocolate Spice Cake.
• Millward Jackson, 36 Cross Street, Moretonhampstead, TQ13 8NL
tel: 01647 441141, email: sales@millwardjackson.co.uk, http://www.millwardjackson.co.uk/ or http://www.devonfoodlinks.org.uk/
Cornish clotted cream from Trewithen Farm Foods — mail-order cream, butter, yoghurt nationwide; speciality is Cornish clotted cream. Cheque payment only.
• Bill & Rachel Clarke, Trewithen Farm Foods Greymare Farm, Lostwithiel, Cornwall, PL22 0LW
tel: 01208 872214, email: greymarefarm@aol.com, http://www.cornishfarmdairy.co.uk/
Cornish pasties from The Lizard Pasty Shop — mail-order Cornish pasties, only available 1 November to 31 May.
• The Lizard Pasty Shop, Beacon Terrace, The Lizard, Helston, Cornwall TR12 7PB
tel: 01326 290889, http://www.connexions.co.uk/lizardpasty/index.htm
Dorset pastry products — ready rolled frozen pastry and organic sweet and savoury tarts available by mail order from Cornucopia Foods. Cornucopia offer other quality foods too, ranging from canapés, hors d'oeuvres and first courses, to main courses, desserts and ready meals. Order online or by phone. 24 hour delivery. Products are packaged in polystyrene boxes containing cold packs and dry ice. Catalogue available.
• Cornucopia Foods Ltd, Unit 22h Wincombe Business Park, Shaftesbury, Dorset, SP7 9QJ
tel: 08450 633 699, email: sales@cornucopiafoods.co.uk, http://www.cornucopiafoods.co.uk/ and
• Dorset Pastry Ltd, Unit 8d Hybris Business Park, Warmwell Road, Crossways, Dorset, DT2 8BF
tel: 01305 854860, email: enquiries@dorsetpastry.com, http://www.dorsetpastry.com/
Forman & Field — 'think of us as an online farmers' market', they say, specialising in supplying by mail order fresh, traditional British produce from small, independent producers. Amazing variety from traditional to hard-to-find and exotic foods. Choose produce from the fishmongers, the butchers, the delicatessen, the cheesemongers, the patisserie, the larder, and gifts and hampers. Delivered by overnight courier. Catalogue available.
• Forman & Field 30a Marshgate Lane, London E15 2NH
tel: 020 8221 3939, email: info@formanandfield.com, http://www.formanandfield.com/
Hand-made pies from Lime Tree Pantry — quality savoury and fruit pies, made with wholesome ingredients and shortcrust pastry, frozen for delivery by national courier. Some examples: pork in a creamy stilton sauce, Mediterranean vegetable, steak and kidney, chicken, ham and leek, beef and Guinness, game in red wine, lamb in mint, apple and apricot, rhubarb, blackberry and apple, blueberry and apple, etc.
• Lime Tree Pantry, Unit 30, Beacons Court, Newark Road, Ollerton, Nottinghamshire, NG22 9QL
tel: 01623 863575, email: customercare@limetreepantry.com, http://www.limetreepantry.com/
Indian food and spices from Natco — huge variety of spices and herbs, plus other ingredients including oils and ghee, Indian chutneys and pickles, appetizers and poppadums, microwave Indian meals, rices and flours, beans, lentils and dals, gift hampers, etc.
• Natco Online Limited, 420 Chartridge Lane, Chesham, Bucks, HP5 2SJ
tel: 01494 784169, email: admin@natco-online.com, http://www.natco-online.com/
Traidcraft — fairtrade food, chocolate and snacks: coffee, tea, dried fruit, pasta, rice, honey, juice, etc.
• Traidcraft Plc, Kingsway, Gateshead, Tyne and Wear, NE11 0NE
tel: 0870 443 1018, email: help@traidcraft.co.uk, http://www.traidcraftshop.co.uk/